Return Policy

We take great pleasure in ensuring your handmade shoes and all we do is of the highest quality, equally we are not satisfied until your customer experience is excellent. If you are dissatisfied for any reason, returns and exchanges are FREE and our process is simple.

 

Return Policy:

  • Products must be returned within 30 days of receipt.
  • Products must be unworn with no damages.
  • Products must be returned in original packaging, which includes any special wrapping components, the packing list included in your order and any gift with purchase that may have accompanied your purchase.
  • Returns must be made in exchange for the original method of payment or exchanged for a product of equal or lesser value.

 

HOW TO MAKE A RETURN:

 

Simply send an email to luxury@bespokesolemate.com to initiate a return and for all exchanges please contact Customer Care.

 

Via telephone: +442078594405

Returns take approximately 7–14 business days to process.

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